Question 1

Can I promote products or services in the comments?

Accepted Answer

No. The comment section is for relevant discussion only. Spam or self-promotion will be removed without notice.

Question 2

Are comments monitored?

Accepted Answer

Yes. Our team moderates comments regularly. Comments containing hate speech, discriminatory language, explicit content, or off-topic material will not be published.

Question 3

Why isn't my comment visible?

Accepted Answer

It may be in the moderation queue or violate our guidelines. Contact us via WhatsApp for clarification.

Question 4

How long does phone or laptop repair take?

Accepted Answer

Common fixes (screen, battery, charging port): 1–2 hours. Complex issues (motherboard, power IC): 1–3 days. We provide real-time updates via WhatsApp.

Question 5

Is my data safe during repair?

Accepted Answer

We never access or delete your data without permission. Free backup included for all customers. However, we recommend you back up critical data before sending your device.

Question 6

Do you offer on-site service?

Accepted Answer

Yes, within Jakarta and nearby areas (≤15 km radius). Transport fee: IDR 50,000–100,000 based on distance.

Question 7

How long is the repair warranty?

Accepted Answer

2 months for the same issue. Exclusions: physical damage (drops, liquid), unauthorized firmware modifications, or user-caused errors.

Question 8

What's covered under warranty?

Accepted Answer

Genuine parts and labor. If the same issue recurs within the warranty period, we'll re-repair it at no cost (provided it's not due to user error).

Question 9

How can I pay?

Accepted Answer

Cash, bank transfer (BCA, Mandiri), or QRIS. Payment is due only after you've verified the repair is complete.

Question 10

Are there hidden fees?

Accepted Answer

No. The quoted price is final. If additional work is needed, we'll ask your approval first — and you can cancel without charge.

Question 11

Can I negotiate the price?

Accepted Answer

Our prices are already competitive. We offer discounts for loyal customers, bundle services, or referrals.

Question 12

My phone keeps restarting — what's wrong?

Accepted Answer

Common causes: swollen battery (78%), faulty power IC (12%), overheating (7%), or software corruption (3%). We offer free diagnostics.

Question 13

My laptop is overheating and slow — what should I do?

Accepted Answer

Replace thermal paste + clean heatsink: IDR 150,000. If it's still hot, we'll inspect the fan and heatpipe. 30-day cooling warranty included.

Question 14

Can you recover data from a completely dead phone?

Accepted Answer

Yes, if the flash memory IC isn't permanently damaged. Success rate: 87%. Starting at IDR 125,000 (free if unsuccessful).

Frequently Asked Questions

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Frequently Asked Questions

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