Frequently Asked Questions (FAQ)
Find quick answers. Still unsure? Chat us on WhatsApp.
Comment Policy (House Rules)
Q:Can I promote products or services in the comments?
A: No. The comment section is for relevant discussion only. Spam or self-promotion will be removed without notice.
Q:Are comments monitored?
A: Yes. Our team moderates comments regularly. Comments containing hate speech, discriminatory language, explicit content, or off-topic material will not be published.
Q:Why isn’t my comment visible?
A: It may be in the moderation queue or violate our guidelines. Contact us via WhatsApp for clarification.
Repair & Service
Q:How long does phone or laptop repair take?
A: Common fixes (screen, battery, charging port): 1–2 hours. Complex issues (motherboard, power IC): 1–3 days. We provide real-time updates via WhatsApp.
Q:Is my data safe during repair?
A: We never access or delete your data without permission. Free backup included for all customers. However, we recommend you back up critical data before sending your device.
Q:Do you offer on-site service?
A: Yes, within Jakarta and nearby areas (≤15 km radius). Transport fee: IDR 50,000–100,000 based on distance.
Warranty
Q:How long is the repair warranty?
A: **2 months** for the same issue. Exclusions: physical damage (drops, liquid), unauthorized firmware modifications, or user-caused errors.
Q:What’s covered under warranty?
A: Genuine parts and labor. If the same issue recurs within the warranty period, we’ll re-repair it at no cost (provided it’s not due to user error).
Payment & Pricing
Q:How can I pay?
A: Cash, bank transfer (BCA, Mandiri), or QRIS. Payment is due **only after you’ve verified the repair is complete**.
Q:Are there hidden fees?
A: **No.** The quoted price is final. If additional work is needed, we’ll ask your approval first — and you can cancel without charge.
Q:Can I negotiate the price?
A: Our prices are already competitive. We offer discounts for loyal customers, bundle services, or referrals.
Technical Issues
Q:My phone keeps restarting — what’s wrong?
A: Common causes: swollen battery (78%), faulty power IC (12%), overheating (7%), or software corruption (3%). We offer free diagnostics.
Q:My laptop is overheating and slow — what should I do?
A: Replace thermal paste + clean heatsink: IDR 150,000. If it’s still hot, we’ll inspect the fan and heatpipe. 30-day cooling warranty included.
Q:Can you recover data from a completely dead phone?
A: Yes, if the flash memory IC isn’t permanently damaged. Success rate: 87%. Starting at IDR 125,000 (free if unsuccessful).
Still Have Questions?
Our certified technician is ready to help 24/7 via WhatsApp.Average response time: under 5 minutes.
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